Terms & Conditions

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the “Products”) from fitbynet.com, and constitute a legally binding agreement, between you (“the Customer”, the “User” or “the Caregiver”) and Fitbynet.com.

By ordering with us, you are deemed to have agreed to all the following Terms and Conditions of our Sale/Service. So, before you place an order on our website, please read these Terms & Conditions carefully as you agree to be bound by them.

If you do not accept these Terms and Conditions, please do not use our website www.fitbynet.com

1.Security Policy

All your transactions are fully secure when you place an order online at Fitbynet.com. Your personal information is encrypted by Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

2.Information on the Website

Whilst every effort is made to update the product information and other content contained on this website, neither Fitbynet nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website.

3.Trade Marks & Copyright

Our website grants access to customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos, banners, page headers & footers, which are part of this Website are copyrights and/or other intellectual properties owned by Fitbynet Solution.

By placing an order on our website or by using our services you hereby agree that you will not reproduce, duplicate or copy the content of Fitbynet.com for any purpose unless you have been specifically permitted to do so in a separate agreement with this Website.

4.External Links

The website may contain external links to other websites or related services. The external links may be provided for your convenience, but they are beyond our control and no representation is made as to their content.

Use or reliance on any external links and the content thereon provided is at your own risk.

When visiting external links you must refer to that external websites’ terms and conditions of use.

We provide links to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using links or services from those websites.


Fitbynet makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) of any kind regarding the website, the products sold on the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system. Fitbynet expressly disclaims all warranties, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.

6.Sales terms

Fitbynet makes every effort to make sure that the pricing and availability of Product(s) on our Website are accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability

In the event an item is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Fitbynet will have the right to refuse, cancel or ask for the price difference for any orders placed for product listed at the incorrect price.


We do not stock items with us, we have our vendors from whom we arrange the items once we get any order. So if the stock supply of your ordered item is normal then item gets arranged on time which results in timely shipment of the order but sometimes when the item is unavailable with our vendors or if item’s stock supply is low then order shipment gets delayed or in some cases later if required item’s stock not found then the order is cancelled.  So placing an order with us does not guarantee the availability of the ordered item from us.

7.Order delivery time

Delhi/NCR: 24-48 working hours*.

Outside Delhi/NCR: 2-3 working days*.

Abroad orders: 2 weeks approx once we ship**.

*NOTE: Delivery time given is the time taken for the delivery after the shipment of the order from our end. While most of the orders get delivered to the customers as per the given timeline, still in few cases due to service area related issues order delivery may get delayed.

**Once the order is shipped it has to go through customs where most of the packets get cleared but still, in a few cases, the order gets stuck in the custom due to custom’s own rules & regulations which may cause a delay in the order delivery, so in such cases, there would be no refund or cancellation of the order since custom is beyond our control but in case if later we get the packet back to us then we can refund the amount paid by the customer for the items but shipping in such case is still non-refundable.

8.Shipping Charge

Our shipping charge is 65 INR for the weight up to 500gm, after that its 50 INR for each 500gm weight.

9.Eligibility of customer

Customers or Users must be over 18 years of age and registered with us. Fitbynet.com is not intended for children under the age of 18. We will not knowingly collect information from Fitbynet visitors in this age group.

10.Content disclaimer

The information or details given about the items on our website is for informational purpose only and not intended for the diagnosis or treatment of any disease/problem, so we at fitbynet.com, do not give any kind of guarantee of the item’s result.

We strongly recommend our customers not to consume/use any product just based on the content given, always consult your Doctor before consuming/using any item.

11.Refund & Cancellation policy

Fitbynet team facilitates processing correct items as per order and strives to service the products in right conditions/ without any damage every time a consumer places an order because the customer’s satisfaction is our main priority.

We are happy to issue a full refund based on the Situations listed below:

Item(s) delivered do not match your order;
The ordered item(s) is lost or damaged during transit;
The ordered item(s) is past its expiry date.

In the above cases, you may raise a Return request with our customer care within 05 (Five) days from the delivery of the item. Fitbynet reserves the right to cancel the Return request if the customer reaches out for the refund/order cancellation request after 5 days of delivery.

Upon receiving your Return/Refund request, our team shall verify the authenticity and the nature of the request. If we find that the request is genuine, we will initiate the Return/Refund process.

12.Return/refund conditions

Partially consumed strips or products do not qualify for Return, only fully unopened strips or items can be returned.
Return requests arising due to change in prescription do not qualify for Return;
Any wrong ordering of item doesn’t qualify for Return;
Batch number of the item being returned should match as mentioned on the invoice;
The item being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code, and invoice.

How to Request a Refund

To request a refund, you can simply call us or email or WhatsApp us your order details with the images of the item & invoice received including the reason for asking the refund.


You agree that Fitbynet.com, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that Fitbynet.com shall not be liable to you for any such termination. Your right to use the Fitbynet Website/Service immediately ceases upon termination of your access/use of the Website.

14.Changes to these Terms and Conditions

Fitbynet may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions.