Terms & Conditions

The following are the Terms and Conditions that govern your purchase and use of products and services (the “Products”) from fitbynet.com, and constitute a legally binding agreement between you (“the Customer,” the “User,” or “the Caregiver”) and Fitbynet.com. These Terms and Conditions should be read together with the Privacy Policy.

By placing an order with us, you are deemed to have agreed to all the following Terms and Conditions of our Sale/Service. Therefore, before you place an order on our website, please read these Terms & Conditions carefully as you agree to be bound by them.

If you do not accept these Terms and Conditions, please do not use our website, www.fitbynet.com.

1. Security Policy

All your transactions are fully secure when you place an order online at Fitbynet.com. Your personal information is encrypted by Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

 2. Information on the Website

Although we make every effort to update the product information and other content on this website, neither Fitbynet nor any third party or data or content provider makes any representations or warranties, whether express or implied, about the sequence, accuracy, completeness, or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers). Fitbynet shall not be liable for any damages or losses, whether direct or indirect, arising from the use of or reliance upon any information contained on the website.

3. Trade Marks & Copyright

Our website grants access to customers to view the content solely for visiting, ordering, and communicating only. All materials on this website, including but not limited to images, illustrations, text, logos, banners, page headers, and footers, which are part of this website, are copyrights and/or other intellectual properties owned by Fitbynet.

By placing an order on our website or by using our services, you hereby agree that you will not reproduce, duplicate or copy the content of Fitbynet.com for any purpose unless you have been specifically permitted to do so in writing by Fitbynet.

4. External Links

The website may contain external links to other websites or related services. The external links may be provided for your convenience, but they are beyond our control and no representation is made as to their content.

The use or reliance on any external links and the content provided therein is at your own risk.

When visiting external links, you must refer to the terms and conditions of use of that external website.

We provide links to third-party websites, including our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using links or services from those websites.

5. Warranties

Fitbynet.com makes no warranties, representations, statements, or guarantees (whether express, implied in law, or residual) of any kind regarding the website, the products sold on the website, the information contained on the website, your or your company’s personal information or material, and information transmitted over our system. Fitbynet.com expressly disclaims all warranties of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.

6. Sales terms

Fitbynet makes every effort to ensure that the pricing and availability of Product(s) on our Website are accurate and up to date. However, there may be rare occasions when there is an error in the pricing of a product or related to product availability.

In the event that an item is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, Fitbynet reserves the right to refuse, cancel, or request the price difference for any orders placed for a product listed at the incorrect price.

NOTE:

We do not keep items in stock. Instead, we work with vendors to source items once we receive an order. While we make every effort to ensure timely shipment of orders, there may be instances where the item is unavailable with our vendors or if the stock supply of the item is low, which can result in delayed shipment or cancellation of the order. Please note that placing an order with us does not guarantee the availability of the ordered item.

7. Order delivery time (India)

Delivery time for Delhi/NCR is 24-48 working hours*, and for outside Delhi/NCR, it’s 2-3 working days*.

Please note that the delivery time mentioned above is the time taken for the delivery after the shipment of the order from our end. While most orders get delivered to customers within the given timeline, there may be cases where order delivery gets delayed due to service area-related issues.

8. Shipping Charges

Our shipping charge is INR 65 for weights up to 500gm, and for every additional 500gm, there is an additional charge of INR 50.

Note: We charge a standard shipping fee of 65 INR for orders assuming the package weight is under 500g. The exact weight can only be determined once the order is packed. Therefore, additional shipping charges are applied for each 500g later.

9. Eligibility of customer

Customers or users must be over 18 years of age and registered with us. Fitbynet.com is not intended for children under the age of 13. We will not knowingly collect information from Fitbynet visitors in this age group, and if we discover that we have collected information from a child under 13, we will take steps to delete that information as soon as possible.

10. Content disclaimer

The information or details provided about the items on our website is for informational purposes only and is not intended for the diagnosis or treatment of any disease or problem. Therefore, we at fitbynet.com do not provide any kind of guarantee regarding the results of the item.

We highly recommend our customers to consult their doctors before consuming/using any product, instead of solely relying on the information provided on our website.

11. Refund & Cancellation policy

Fitbynet team makes every effort to ensure that the correct items are processed as per the order and strives to deliver the products in the right condition, without any damage, every time a consumer places an order. This is because customer satisfaction is our main priority.

We are happy to issue a full refund based on the situations listed below:

  1. Item(s) delivered do not match your order;
  2. The ordered item(s) is lost or damaged during transit;
  3. The ordered item(s) is past its expiry date.

In the above cases, you may raise a return request with our customer care within 5 (five) days from the delivery of the item. Fitbynet reserves the right to cancel the return request if the customer reaches out for the refund/order cancellation request after 5 days of delivery.

Upon receiving your return/refund request, our team shall verify the authenticity and nature of the request. If we find that the request is genuine, we will initiate the return/refund process.

Note that there is no refund/return/replacement for correctly shipped/delivered items.

KINDY NOTE: Refunds are made only to the same account through which a customer pays via our payment gateway on our website. Hence, a refund to an alternate medium or account would not be possible.

Also, please note that if we are only able to ship a partial order (shipping available items in your order), then we will initiate a refund for the non-shipped items only, and the shipping charge is non-refundable.

DISCLAIMER: In the case of abroad packages, once an order is dispatched, it must pass through customs. In most cases (approximately 90%), orders are cleared by customs on time and delivered to the customer within 1–2 weeks. However, in some cases, customs clearance may take longer than usual, or packages may be detained and destroyed by customs.
 
Please note that since customs is beyond our control, we cannot provide full refunds or cancellations if you do not receive your package due to any of the aforementioned cases. If your order does not clear customs and is returned to us, we can only refund the amount paid by the customer for the items (excluding shipping). The return time for such orders is unknown.

12. Return/refund conditions

Only fully unopened strips or products can be returned. Partially consumed strips or products do not qualify for a return.

  • Return requests that arise due to a change in prescription do not qualify for a return.
  • Incorrectly ordered items are not eligible for a return.
  • The batch number of the item being returned should match the number listed on the invoice.
  • The item being returned must be in its original manufacturer’s packaging with the original price tags, labels, barcode, and invoice.

How to Request a Refund

To request a refund, you can either call us, send us an email or a WhatsApp message with your order details, including images of the item and invoice, as well as the reason for requesting the refund.

Note that there are no refunds, returns, or replacements for items that have been correctly shipped and delivered.

13. Termination

By using the Fitbynet.com website, you agree that Fitbynet.com may, at its sole discretion and without any reason or notice, terminate your access to and use of the website, including your account, if you violate these Terms and Conditions. You agree that Fitbynet.com will not be held liable to you for any such termination.

If your access to the website is terminated, your right to use the Fitbynet Website/Service will immediately cease. You also agree that any suspension of your account or termination of your access to the website may occur without prior notice.

14. Changes to these Terms and Conditions

Fitbynet reserves the right to modify any relevant terms and conditions, policies, or notices at any time. By visiting the website from time to time, you acknowledge that you are bound to the current version of the relevant terms and conditions (the “current version”), unless stated otherwise in the current version.

All previous versions of the terms and conditions shall be superseded by the current version. You are responsible for reviewing the then-current version of the terms and conditions each time you visit the website.

Contact Information

If you have any questions or comments regarding these Terms and Conditions, please feel free to contact us.