We prioritize customer satisfaction and are happy to issue a full refund in the following situations:

• The item(s) delivered do not match your order.
• The ordered item(s) are lost or damaged during transit.
• The ordered item(s) are past their expiry date.

If you encounter any of the above situations, you may raise a return request with our customer care team within 5 days from the delivery of the item. However, Fitbynet reserves the right to cancel the return request if the customer reaches out for a refund/order cancellation request after 5 days of delivery.

Upon receiving your refund request, our team will verify the authenticity and nature of the request. If we find that the request is genuine, we will initiate the refund process.

Please note that we do not stock anything; we arrange the required items from vendors. If an item has been arranged by us, then no refund/cancellation is possible. However, if a refund/cancellation request is made for an item that our vendors are ready to take back, we will refund the amount after deducting Rs. 100 as the cancellation fee because vendors do not take the items back at the item’s purchase cost.

How to Request a Refund:

To request a refund, you can simply call us or email or WhatsApp us your order details with the images of the item & invoice received including the reason for asking the refund. Please note that there is no refund, return or replacement for items that were shipped or delivered correctly.

KINDY NOTE: Refunds are made only to the same account through which a customer pays via our payment gateway on our website. Hence, a refund to an alternate medium or account would not be possible.