Frequently Asked Questions & Answers

How can I place an order on Fitbynet.com?

You can place an order with us via WhatsApp, email, or directly on Fitbynet.com.

What are your hours of operation?

Our website and WhatsApp are open 24 hours a day, 7 days a week, so you can place an order anytime. Our call center support is available from Monday to Saturday, from 10:00 am to 8:00 pm IST.

Are the items available at Fitbynet.com safe?

Yes, the items you order from us are of the highest quality as we source them from our registered vendors only.

What payment methods does Fitbynet.com accept for online orders?

Fitbynet.com accepts the following payment methods:

• Credit/debit card
• Net banking
• Cash on Delivery (COD)
• Wallet and UPI

What should I do if I cannot find the products I am looking for on your website?

While Fitbynet.com stocks a wide range of healthcare products, there may be occasions when you cannot find what you are looking for. In such cases, please feel free to contact our team by email, call, or WhatsApp. We will get back to you as soon as possible to let you know the availability of the requested products.

What is the estimated delivery time for my order?

The delivery time for your order may vary depending on the delivery location and the type of product you have ordered.

You will receive an email confirmation of your order, which will include tracking details. You can also log in to your account to check the status of your order. If you have any questions or concerns about your shipment, please do not hesitate to contact our customer care team for assistance.

How can I check the status of my order?

You can check the status of your order by logging into your account on our website. This will allow you to track your order in real time. Alternatively, you may contact our customer care team to inquire about the status of your order.

Is it possible to cancel my order after it has been shipped or arranged?

No, it is not possible to cancel your order once it has been shipped or arranged.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can change the delivery address as per your request.

How will my order be delivered?

Your order will be delivered by EMS or Courier, depending on your pin code.

Query not listed above?

Do not worry, contact our customer care team.